FAQ

Everything you want to know before we start

We've gathered the most common questions about collaboration, pricing and delivery. Can't find your answer? Write to us directly.

About working together

A showcase website takes 2-4 weeks, an online store 4-8 weeks, and a custom software product ranges from 6-16+ weeks depending on complexity. You get an exact timeline after the initial discussion.

We usually work with an upfront deposit (30-50%) at contract signing and the rest staged across milestones or at delivery. For monthly engagements (marketing, SMMA) billing is monthly, invoiced at the start of the period.

Yes. Every engagement is formalized through a clear contract (scope, timelines, payments, IP ownership) and invoiced legally through DEDSECSOFTWARE SRL (CUI 5184093).

We provide post-launch support (bugfixing, maintenance) included for a period defined in the contract, then optionally through a monthly maintenance subscription. The code and content remain yours.

Yes, we collaborate with clients across the EU and internationally, fully remote, communicating in Romanian or English.

Yes. We run an initial technical audit (code, infrastructure, performance) and give you an honest recommendation on whether to continue on the existing base or rebuild the critical parts.

Questions about our services

Business website

A Basic project usually takes 2-3 weeks. Packages with more pages, languages or integrations take 4-6 weeks.

Yes. We can edit supplied copy, write new content and prepare images for the web. The volume is agreed in the quote.

We launch it with the technical requirements for indexing and submit it through Google Search Console. Rankings grow over time based on competition and content.

Yes. The structure is extensible, and packages with a CMS let you publish pages and articles yourself.

Online store

It depends on volume and budget: for starting out we recommend Shopify/WooCommerce, for high volume a custom headless solution.

Yes, we migrate products, orders and customers without losing history or SEO rankings.

Yes, we integrate the most used couriers in Romania (Fan Courier, Cargus, Sameday, etc.).

Yes, we offer maintenance packages and ongoing conversion rate optimization.

Online catalog

A catalog presents products and collects quote requests without payments or automatic order processing. Those features can be added later.

Yes. We check columns, images and attributes, then prepare a repeatable CSV or Excel import.

Yes. Prices can be public, available after login or replaced by a quote request.

Yes. We choose a structure that can later support a cart, payments and delivery.

Landing page

Packages include the page and tracking. Campaign setup and management can be contracted separately through our digital marketing service.

Yes, when the offer and audience are similar. Different intent usually needs separate variants to keep the message relevant.

We can write the copy based on the offer, audience and available proof. The client validates commercial information.

We configure events for forms, calls and buttons, then verify them in GA4 and the advertising platforms.

Web Development

A business website takes 2-3 weeks. A custom web app can take 4-12 weeks depending on complexity.

Yes. You get full access to the repository and all source files, with no dependency on us.

Yes, we offer monthly maintenance packages, security updates and ongoing optimization.

Yes, the architecture is modular from day one, specifically so you can add features without rebuilding.

Custom Software & SaaS

Usually 4-8 weeks, depending on the number of flows and integrations required.

We use models for classification, summarization, recommendations and anomaly detection, tailored to your data.

Yes, the modular architecture allows fast addition of new modules without rewriting the foundation.

Yes, we've built and operate our own SaaS platforms (event ticketing and online education).

Maintenance

Automated monitoring runs 24/7 and the urgent incident channel is always available. Response time depends on package and severity.

Included hours can cover small changes. New features are estimated separately so they do not consume time reserved for stability and security.

Yes. We do not stop at checking that files exist; we periodically verify that a restore can be completed.

Yes, after an initial technical assessment and remediation of critical issues found during handover.

Visual identity

Yes. You receive editable files and standard exports for web, social media and print.

We usually present three initial directions and refine the selected one through two revision rounds.

Yes. We assess what works and build a coherent evolution without losing existing recognition.

Yes. Our development team can implement the same identity in a business website, store or application.

Digital marketing

First improvements appear in 4-8 weeks, consistent results in 3-6 months, depending on competition.

Yes, we optimize budget allocation across channels for the best cost per acquisition.

A live dashboard plus a monthly report with cost per lead, ROAS and concrete recommendations.

Yes, contracts are monthly, with no mandatory minimum term.

SEO

No. No agency controls the algorithm, competitors or Google results. We guarantee implementation, measurement and transparent reporting.

Technical fixes can be noticed within weeks. Stable growth for competitive queries usually takes 3-6 months.

Yes. We prepare briefs and copy for commercial pages or articles, then review them with the client specialist.

We assess the backlink profile and propose legitimate editorial opportunities. We do not buy automated link packages or opaque networks.

Social Media (SMMA)

Our team of content creators, based on the brief and materials you provide.

Yes, you receive a content calendar for approval before each month.

Media budget is separate from the retainer and is allocated directly on the ad platforms.

Yes, we identify and coordinate collaborations relevant to your target audience.

Cybersecurity audit

We agree limits and testing windows before work. High-risk tests run only with explicit approval or in a separate environment.

Yes. The report includes the affected system, severity, evidence, reproduction steps and remediation recommendation.

Yes, one retest round for reported vulnerabilities is included in every package.

Yes. We define confidentiality, evidence handling and authorized contacts before access.

Incident response

Not automatically. We isolate compromised systems and assess dependencies so unaffected operations can continue when safe.

We analyze logs, traffic, accounts, files and exfiltration indicators. Conclusions distinguish what is confirmed, likely or impossible to determine from available evidence.

Yes, when the infrastructure permits and doing so does not worsen the incident. We collect disk images, memory and logs before irreversible changes.

Yes. We verify access removal, apply hardening measures and monitor indicators so the incident does not return.

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